AI Acceptable Use Policy

Effective date: October 1, 2026.

This policy is part of our Terms of Service and applies to the photos you upload, service requests, generated video and audio, and your use or distribution of those results. You must have permission to use both photos and the likeness of each person depicted.

1. AI model and service scope

Our video generation uses ByteDance Seedance. Hotel Lobby AI Filter is an independent service; naming the model does not imply its developer's endorsement or an official affiliation. The resulting video and audio are AI-generated, not an authentic recording of an event.

This service uses a fixed lobby-scene prompt and two reference photos. It does not accept custom text prompts. Do not remove or misrepresent the AI nature of the result when sharing it in a way that could mislead others.

2. Prohibited content and uses

You must not upload, generate, store, or distribute any of the following through this service:

Pornography / NSFW: Pornography, sexually explicit or sexualized nudity, sexual acts, sexual exploitation, and non-consensual intimate imagery are prohibited. This service does not offer an adult-content mode.
Violence / gore: Graphic injury, gore, torture, cruelty, threats, glorification of violence, and content promoting or facilitating terrorism, extremist violence, or weapons of mass destruction are prohibited.
Hate speech: Content that attacks, dehumanizes, discriminates against, or encourages violence against people based on characteristics such as race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, or disability is prohibited.
Child unsafe content / CSAM: Child sexual abuse material (CSAM), sexualization or exploitation of anyone under 18, grooming, and content encouraging abuse or endangerment of children are strictly prohibited. This includes synthetic, fictional, or AI-generated depictions.
Deepfakes / impersonation: Non-consensual or deceptive deepfakes, impersonation of a person, brand, or organization, fabricated endorsements, identity fraud, and misleading depictions of real events are prohibited. Use a person's likeness only with permission and disclose that the result is AI-generated; consent does not override the other restrictions in this policy.
Copyright / trademark infringement: Inputs or outputs that infringe copyright, trademarks, privacy, or likeness rights are prohibited. Do not upload unauthorized photos or request reproduction of protected songs, music videos, performances, logos, or branding, or imply an endorsement you do not have.

Child exploitation, terrorism, incitement to mass violence, and non-consensual sexual deepfakes receive priority handling. Attempts to evade safety controls, repeatedly resubmit rejected material, harass others, or use the service for fraud or unlawful activity are also prohibited.

3. Current content moderation mechanism

Before checkout, our server verifies that both uploaded files have an accepted image format and size. The generation request uses a fixed prompt that excludes recognizable songs, artist imitation, logos, and reproduction of existing performance footage. File validation checks upload integrity; it is not a semantic content-safety assessment.

During generation, requests are subject to the safety policies of our video-generation service and the underlying model. Our server checks the generation task status. When a failed task identifies a safety or content-policy rejection, our workflow stops retrying it and the failed-order refund process in our Terms applies. Only a successfully completed generation can become downloadable.

Reports and disputed safety decisions can be reviewed manually by our support operator, using the relevant order record and, when necessary, the uploaded or generated media. Access for review is limited to handling the report and enforcing this policy, as described in our Privacy Policy. Independent automated image/video scanning and mandatory human review of every output are not currently enabled. Provider acceptance does not establish that content complies with this policy.

4. Enforcement actions

Depending on the evidence, severity, and repeated nature of a violation, we may warn the user by email, reject or stop an order, disable private download access, or remove unlawful stored content where appropriate. Previously issued short-lived download links can remain valid until they expire or the stored file is removed. We may retain necessary records for dispute handling or legal obligations and cooperate with competent authorities where required by law. Serious child-safety or violence reports are prioritized for review and action.

This is an anonymous, one-time purchase service with no user accounts or credit balances; enforcement applies to service requests, orders, and stored content. Paid orders that cannot be delivered because of a safety rejection follow the refund procedure in our Terms of Service. A refund request is not a confirmation that the payment provider has completed the refund.

5. Report unsafe content or a rights violation

Anyone, including a person depicted or a rights holder who has not purchased from us, may report a concern to our support mailbox: support@hotellobbyaifilter.com. Use the subject “Hotel Lobby AI Filter content report”.

Include an order ID, if available, or a link that identifies the content you are reporting.
Describe the policy violation and any relevant rights or consent issue.
Provide a reply address and safe supporting information. Do not send payment credentials or private order access tokens.
Do not attach, copy, or resend suspected CSAM or other illegal sexual material. Identify where it was found instead.

We assess reports in context, prioritize serious risks, review the relevant evidence, and decide whether to restrict access or take other action. We may ask for more information and communicate the outcome where appropriate. Reporter information is shared only as necessary to investigate, enforce this policy, or meet legal obligations. Deliberately false or abusive reports are prohibited. This mailbox is not an emergency service.

6. Appeals

If you believe a restriction was mistaken, email support@hotellobbyaifilter.com with the subject “Hotel Lobby AI Filter content appeal”, your order ID, the decision you dispute, and any relevant consent, authorization, or other context. We reconsider the decision using the additional information and explain the outcome where appropriate. Do not resubmit prohibited material to bypass a restriction while an appeal is pending.

7. Policy updates

We may update this policy and will show its effective date here. Rules apply alongside applicable law and the generation provider's safety requirements. Mandatory consumer rights remain unaffected.